Customer Service & Order Administration Coordinator
At Satellite Office · Jollibee Tower, Ortigas Center, Pasig City; Pasig, Philippines
- Customer support
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Where you can work from
Open to the Philippines
“Jollibee Tower, Ortigas Center, Pasig City”
From the location.
“Pasig, Philippines”
From the job board field.
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- Posted
- 12 October 2026
- First seen by us
- 13 October 2026
- Last checked
- 12 hours ago
Job description
From Satellite Office’s job post, as they wrote it.
Be the friendly voice that customers rely on.
About the role
An established Australian business is adding a dedicated customer service team member in the Philippines. You'll work alongside the current customer service lead, answering customer calls, keeping orders accurate and following up on accounts. It's a customer-facing role: not a pure call-centre seat and not back-office data entry, but a mix that keeps your day varied.
Read the full description
What you'll do
* Answer inbound calls (around 15–20 a day) about order status, product availability, deliveries and account questions, and make every customer feel acknowledged
* Make proactive follow-up calls to existing customers about orders, backorders, deliveries and overdue accounts, using a mix of approved scripts and natural conversation
* Enter manual orders from phone, email and order forms, checking details before they go through and clarifying anything unclear with the customer
* Politely follow up on payments from an approved call list, and record every outcome clearly
* Log everything in shared systems so calls, notes and next steps are visible to the team
* Be the link between customer service, Operations, Finance and the commercial team, handing matters over with complete facts
* Support the Australian office with basic reports, filing and admin as needed
What you'll bring
* 3+ years' experience in customer service, sales support, order entry or call-based B2B administration
* Excellent spoken and written English, with a clear, confident phone manner
* Experience with inbound and outbound customer calls
* Strong order-entry accuracy: product codes, quantities, addresses, special instructions
* Experience with an order-management, ERP or accounting system. Any system is fine; we'll train you on ours
* Comfort contacting customers to ask for a payment update. You don't need a collections background
* Confidence with Outlook, Excel, shared folders and Teams
* A home-office set-up with reliable high-speed internet, a quality headset and a quiet space
* Availability to work Monday–Friday on Australian business hours
Nice to have
* Experience supporting Australian, NZ, UK or US wholesale or distribution customers
* Background in consumer products, wholesale, distribution or a multi-SKU business
* Experience with Unleashed, SAP Business One, Xero, MYOB, NetSuite or Microsoft Dynamics
What's in it for you
* Full-time, work-from-home, Monday to Friday
* Real ownership: be the dependable first contact for a loyal customer base
* Learn as you grow: the products and processes are taught, and responsibility grows with you
* Close support: work alongside an experienced customer service lead with direct access to management
Ready to be the voice customers look forward to hearing?
Apply now!
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