Level 3 MSP Engineer
At DistantJob · Remote
- Engineering
- Full-time
Where you can work from
Where it’s open is unclear
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- Posted
- 3 July 2025
- First seen by us
- 11 October 2026
- Last checked
- 23 hours ago
Job description
From DistantJob’s job post, as they wrote it.
We're on the hunt for a Level 3 Support Engineer!
Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time.
Read the full description
This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement.
What will your responsibilities be?
* Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions
* Lead technical projects including SharePoint migrations, Intune deployments, and security implementations
* Resolve escalated technical issues with systematic troubleshooting approaches
* Create comprehensive documentation and communicate effectively with clients at all technical levels
* Participate in project planning, scope management, and timeline development
What skills will you need?
* MSP Background
Experience supporting multiple clients simultaneously, preferable in a managed service provider setting
Proficiency in time tracking and project estimation
* Microsoft 365 Core Expertise
SharePoint Online: Template deployment and Teams integration
Intune/Autopilot: Device management and policy configuration
PowerShell: Regular scripting for automation and troubleshooting
Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection
Security: Microsoft Defender and Purview experience preferred
Compliance: M365 tenant hardening and security best practices
* Communication & Collaboration
Exceptional English communication skills (verbal, written, documentation)
Experience with ticketing systems and professional client interaction
Preferred Additional Skills
* Security services: vulnerability scanning, DLP, zero trust principles
* Virtualization: Azure Virtual Desktop, Docker, VMs
* SASE and SIEM/SOAR concepts
Professional Attributes
* Continuous learner: Actively engaged in training, certifications, or professional communities
* Adaptable: Flexible approach to changing requirements while maintaining quality
* Results-focused: Prioritizes client outcomes over technology deployment
* Detail-oriented: Systematic documentation and delivery processes
Work Requirements
* Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT)
* Flexibility: Responsive during client emergencies
What We Offer
* Tight-knit team of experienced technical professionals
* Exposure to diverse technologies and industries
* Long-term growth potential with performance-based advancement
* Opportunity to make meaningful improvements to client environments
if this sounds right for you, use the form below to apply!
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