Associate Staff Engineer, Service Now(ATF & Testing on GRC module)

* Strong understanding of Test Management and Defect Management processes.
* Good understanding of REST and SOAP APIs, including API testing and automation.
* Experience working in Agile development environments.
* Knowledge of ServiceNow ITSM modules such as Incident, Change, Problem, and CMDB.
* Good to have experience with automation tools such as Cypress, TestComplete, or Robot Framework.
* Strong analytical and problem-solving skills with attention to detail.
* Excellent verbal and written communication skills.
* Ability to collaborate effectively with cross-functional teams and stakeholders.
* ServiceNow CSA (Certified System Administrator) certification is mandatory.
* Automated Test Framework (ATF) Micro-Certification is mandatory.

Responsibilities

* Develop, configure, and maintain automated test scripts using ServiceNow Automated Test Framework (ATF).
* Ensure the quality, reliability, and stability of ServiceNow applications and modules through effective test automation.
* Collaborate with business and project teams to understand requirements and prepare comprehensive test plans, test cases, and test scenarios.
* Execute manual and automated test cases and document test results accurately.
* Perform functional, regression, integration, and end-to-end testing across ServiceNow applications.
* Conduct testing of ServiceNow GRC module and validate related workflows, controls, and business processes.
* Perform testing across ITSM modules including Incident, Change, Problem, and CMDB.
* Support validation and testing activities during ServiceNow platform upgrades and releases.
* Identify, log, track, and manage defects through their lifecycle until closure.
* Work closely with developers, business analysts, and stakeholders to resolve testing issues and ensure application quality.
* Validate REST and SOAP API integrations and support API automation testing activities.
* Participate in Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and release planning.
* Provide testing status updates, metrics, and reports to project stakeholders.
* Contribute to continuous improvement of testing processes, frameworks, and quality assurance practices.

Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Company Description
👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at a scale — across all devices and digital mediums, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!