Bilingual (French/English) Crisis Helpline Responder (Central Africa)
At Intellect · Côte d'Ivoire
- Part-time
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Open to Côte d'Ivoire
“Côte d'Ivoire”
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- Posted
- 9 October 2026
- First seen by us
- 9 October 2026
- Last checked
- 12 hours ago
Job description
From Intellect’s job post, as they wrote it.
Be the Voice That Makes a Difference.
As a Crisis Helpline Responder, you’ll provide immediate, compassionate support to individuals experiencing distress or crisis. Your work will directly contribute to safety, stabilization, and connection to life-saving resources.
This is a remote, part-time role with flexible scheduling. Local language fluency is preferred, but all qualified, mission-aligned candidates are encouraged to apply.
Read the full description
Why This Role Matters
You’ll serve as a lifeline for individuals facing suicide risk, self-harm, and acute emotional crises—making a real, immediate impact every shift.
Responsibilities
* Respond to crisis hotline calls with empathy and professionalism
* Provide evidence-based crisis counseling and de-escalation support
* Conduct risk assessments and arrange emergency services or referrals when required
* Maintain accurate and confidential call documentation
* Develop tailored crisis management and safety plans
* Ensure smooth handovers between shifts
* Dedicate each shift exclusively to Intellect crisis support services
Requirements
* Master's degree in Counselling, Counselling Psychology, or Clinical Psychology
* 1–3 years of helpline experience (paid or volunteer)
* Proven ability to manage high-risk situations
* Emotional resilience and calm decision-making under pressure
* Fluency in French and English language; additional languages are a plus
Preferred
* Mental health or emergency services background
* Crisis Intervention or Suicide Prevention training
If you’re driven to support people during their most difficult moments, apply today and help us save lives.
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