Quality, Knowledge and Training Manager_Hybrid_BGC_190K
At WeSource · Taguig, NCR, Philippines
- Full-time
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Where you’ll work
Hybrid, based in Taguig
“Taguig, NCR, Philippines”
From the location.
“Location: Taguig, Hybrid”
From the job description.
“Location: Taguig, Hybrid”
From the job description.
Hybrid means some days in the office. The listing says how many, and where.
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- First seen by us
- 15 October 2026
- Last checked
- 10 hours ago
Job description
From WeSource’s job post, as they wrote it.
We are urgently hiring for a Knowledge, Quality and Training Manager
Location: Taguig, Hybrid
Salary is up to 192K
Midshift Manila Schedule
The Role
* Establish and manage the teams Service Knowledge Management System and Process
* Coordinate the knowledge management culture and capabilities building process across the teams.
* Define and assign knowledge team roles and hold the knowledge team accountable and empower commitment.
Read the full description
* Deploy training, communications, and awareness programs related to service management processes.
* Manage and align internal training on headline activities that impact knowledge management across teams.
* Monitor and review the activities of the teams that participate in the knowledge management practice.
* Conduct regular and ad hoc practice analysis, and initiating improvements to the practice, procedures, used methods, and tools.
* Ensure all knowledge items are made accessible to those who need them in an efficient and effective manner.
* Align teams on usage of tools, templates and coordinate knowledge articles creation and submission.
* Oversees the controlled knowledge items of our services to ensure accuracy and viability.
* Ensure creation of external knowledge articles based on internal documentation for Client use.
* Support knowledge article creation from new product releases and ensure access across teams.
The Requirements
* At least 5 years professional experience in Knowledge Management / Process Design / Operational Excellence function in a shared services environment preferably on a global team
* Proven ability to collaborate effectively with cross functional teams, and lead knowledge teams in their delivery.
* Demonstrated ability to identify and drive continuous improvement.
* Proficiency in knowledge bases and MS Office applications such as Visio, Excel, PowerPoint, Word, PowerBI
* Excellent written and verbal communication skills in English as a minimum
* Project Management and Prioritization skills
* Ability to quickly learn and navigate new processes, tools, people, and cultures.
* Ability to manage stakeholders to ensure execution of projects across teams.
Advantageous for the position
* University Degree Holder
* ITIL Certification
* KCS Certified
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