Staff Engineer, ServiceNow (CMDB & ATF)

* Experience with Asset Management processes and ServiceNow Asset Management modules
* Knowledge of Compliance, Auditing, Access Management, and Security Controls within ServiceNow
* Hands-on experience testing integrations with third-party applications using REST APIs, SOAP services, or Integration Hub
* Experience supporting ServiceNow upgrades, clone activities, and post-upgrade validation testing
* Strong understanding of functional, regression, integration, and end-to-end testing methodologies
* Ability to independently drive QE initiatives and establish testing best practices
* Strong analytical, troubleshooting, and defect management skills
* Excellent communication and stakeholder management skills
* CSA certification or relevant ServiceNow certifications will be an added advantage

RESPONSIBILITIES:

* Design, develop, execute, and maintain automated test cases using ServiceNow ATF
* Validate ServiceNow platform functionality across releases, enhancements, and configurations
* Perform functional, regression, integration, and end-to-end testing activities
* Ensure CMDB data quality and support data hygiene initiatives across the platform
* Validate Asset Management, Compliance, Auditing, and Security Control processes
* Perform testing and validation of integrations with third-party systems and applications
* Support ServiceNow upgrade and clone activities, including impact assessment and testing
* Identify, document, track, and manage defects through resolution
* Develop and maintain test plans, test cases, test scripts, and testing documentation
* Collaborate with developers, administrators, business analysts, and stakeholders to ensure quality deliverables
* Provide testing sign-off and quality assurance recommendations for production deployments
* Analyze test results and provide actionable insights to improve platform quality and stability
* Drive continuous improvement initiatives for ServiceNow QE processes and test automation
* Ensure adherence to organizational quality standards, governance, and best practices

Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Company Description
👋🏼 We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in