Customer Service Supervisor

This is a high-autonomy, startup-like environment suited to someone who enjoys wearing multiple hats, solving problems, developing a small team, and taking initiative.

What You’ll Own

Customer Service Leadership

* Lead and support a two-person customer service team.
* Review customer interactions and provide coaching and feedback.
* Delegate daily tasks and help the team stay focused on priorities.

Customer Communication

* Handle customer and lead inquiries by phone and email.
* Spend up to half of the day communicating with customers by phone.
* Provide knowledgeable, professional support and answer product-related questions.

Sales & Quoting

* Turn customer inquiries into quotes and sales opportunities.
* Answer customer questions and complete required paperwork.
* Support customers throughout the sales process.

Post-Sale Support

* Coordinate shipping and delivery-related needs.
* Resolve delivery issues and help ensure a positive post-sale experience.
* Support customers through their initial experience with the company.

Day-to-Day Operations

* Work closely with leadership on customer operations.
* Manage multiple priorities and solve problems as they arise.
* Identify opportunities to improve processes and contribute to the company's growth.

Required Experience & Skills

* Strong customer service and communication skills.
* Comfortable working remotely and independently.
* Comfortable spending up to half of the day on the phone.
* Self-motivated, detail-oriented, and resourceful.
* Strong ability to manage multiple priorities.
* Experience in sales, customer support, and managing a small team is preferred.
* Familiarity with Google Workspace and Microsoft Office is a plus.
* Familiarity with public safety training or firearms industry products is a plus but not required.
* No formal education or specific experience requirements.

What Makes You a Strong Fit

* You take ownership rather than waiting for instructions.
* You’re confident communicating with customers and handling different situations throughout the day.
* You enjoy coaching and developing a small team.
* You’re comfortable wearing multiple hats in a growing company.
* You’re resourceful and able to solve problems independently.
* You communicate proactively and keep leadership informed.
* You’re excited by the opportunity to contribute ideas and shape how a growing company operates.

What Success Looks Like

* Customers receive responsive, knowledgeable, and professional support.
* The customer service team has clear direction, consistent coaching, and strong communication standards.
* Quotes, sales inquiries, paperwork, shipping, and post-sale needs are handled accurately and efficiently.
* Customer issues are identified and resolved proactively.
* Day-to-day customer operations run smoothly with minimal supervision.
* You actively identify opportunities to improve processes and create value as the company grows.

Interview Process

1. Initial Application
2. Spark Hire One-Way Video Interview
3. Client Interview
4. Offer Stage