Inside Sales Supervisor
At Pavago · South Africa
- Sales
- Full-time
Where you can work from
Open to South Africa
“South Africa”
From the location.
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- Posted
- 1 October 2026
- First seen by us
- 8 October 2026
- Last checked
- 6 hours ago
Job description
From Pavago’s job post, as they wrote it.
Inside Sales Supervisor
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We’re looking for an Inside Sales Supervisor to help manage and grow the day-to-day sales operation while leading a small sales/customer service team.
You’ll work directly with company leadership and own the sales lifecycle from inbound inquiries through quoting, closing, shipping coordination, and post-sale follow-up. You’ll also coach a two-person support team, delegate tasks, and help ensure customers receive a strong experience throughout the sales process.
Read the full description
This is a high-autonomy, startup-like environment suited to someone who is confident speaking with customers, enjoys coaching a small team, and is comfortable solving different problems each day.
What You’ll Own
Inbound Sales & Customer Communication
* Answer incoming calls and emails from current customers and leads.
* Demonstrate strong knowledge of the company’s products.
* Determine the appropriate next steps for each customer inquiry.
Sales & Closing
* Manage customer inquiries throughout the sales process.
* Prepare quotes and close orders.
* Answer customer questions and complete required paperwork.
* Take ownership of opportunities from inquiry through close.
Lead Follow-Up
* Maintain long-term leads through consistent and proactive follow-up.
* Keep opportunities moving forward through timely communication.
* Identify when additional team support or follow-up is needed.
Team Leadership & Delegation
* Coach a two-person sales/customer service support team on customer communication.
* Delegate tasks to team members when appropriate.
* Help the team stay organized and responsive to customer needs.
Post-Sale Coordination
* Monitor the post-sale process and shipping experience.
* Help resolve issues and ensure customer satisfaction.
* Maintain strong customer relationships after the sale.
Required Experience & Skills
* Strong sales and customer communication skills.
* Comfortable working remotely and independently.
* Comfortable spending up to half of the day on the phone.
* Self-motivated, detail-oriented, and resourceful.
* Strong communicator who can manage multiple priorities.
* Experience in sales, customer support, and managing a small team is preferred.
* Familiarity with Google Workspace and Microsoft Office is a plus.
* Familiarity with public safety training or firearms industry products is a plus but not required.
* No formal education or specific experience requirements.
What Makes You a Strong Fit
* You take ownership of the entire sales process rather than focusing only on individual tasks.
* You’re confident speaking with customers and handling sales conversations.
* You’re persistent and organized when managing long-term leads.
* You enjoy coaching and supporting a small team.
* You’re comfortable making decisions independently in a high-autonomy environment.
* You’re resourceful and able to solve unexpected problems.
* You’re proactive and interested in helping shape a growing company rather than simply executing assigned tasks.
Interview Process
1. Initial Application
2. Spark Hire One-Way Video Interview
3. Client Interview
4. Offer Stage
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