Croatian-Speaking Travel Support Agent for Booking Agency Work Remotely - Greece
At Mercier Consultancy · Greece
- Customer support
- Full-time
Where you can work from
Open to Greece
“Greece”
From the location.
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- Posted
- 26 June 2026
- First seen by us
- 9 October 2026
- Last checked
- 15 hours ago
Job description
From Mercier Consultancy’s job post, as they wrote it.
Mercier Consultancy is seeking a Croatian-Speaking Travel Support Agent to join our remote team while working from Greece. This role offers the flexibility of working from a beautiful location while providing excellent travel support services for Booking.com customers.
In this position, you will assist Croatian-speaking customers with their travel bookings and inquiries on the Booking.com platform. Your role is crucial in ensuring a smooth, hassle-free experience for travelers, helping them navigate options, resolve issues, and enjoy their trips.
Read the full description
***ALREADY LIVING IN GREECE? YOU WILL RECEIVE 1200 HIRING BONUS!***
Responsibilities
* Deliver outstanding customer support to Croatian-speaking users of Booking.com through various communication channels
* Help clients with reservations, modifications, cancellations, and general travel questions
* Resolve issues promptly and professionally to maintain high customer satisfaction
* Keep detailed records of interactions and transactions in the company database
* Work collaboratively with internal teams to improve customer service processes and policies
Requirements
* Fluency in Croation and English, both written and verbal, is essential. Please indicate your nationality and native language in your C.V. and/or Cover Letter.
* Previous customer service experience, preferably in travel or hospitality
* Strong communication and problem-solving skills
* Comfortable working remotely and managing time effectively
* Self-motivated, proactive, and detail oriented
* Ability to work in a fast-paced environment and handle multiple tasks
* Right to live and work in Greece or EU citizen status
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and 3 months accommodation )
1200 euros hiring bonus if you are already in Greece
Private Health Insurance
50 euros food bonus (if work from office)
2 Extra Salaries Per Year
A lot of extra perks
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